Complaints

My notarial practice is regulated by the Master of the Faculties through the Faculty Office of the Archbishop of Canterbury. As required by the Notarial Practice Rules 2019 I carry indemnity insurance of £1 million.

My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury.

2. If you are dissatisfied about the service you have received please do not hesitate to contact me here.

3. If we are unable to resolve the matter you may then complain to The Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

4. In that case please write (but do not enclose any original documents) with full details of your complaint to:

Secretary of The Notaries Society

PO Box 7655
Milton Keynes
MK11 9NR
Tel: 01908 803527
Email: secretary@thenotariessociety.org.uk

5. If you have any difficulty making a complaint in writing, please do not hesitate to call The Notaries Society/ Faculty Office for assistance.

6. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure or after a period of six months from the date you first notified me that you were dissatisfied, make your complaint direct to the Legal Ombudsman if you are not happy with the result.

Legal Ombudsman
PO Box 6167
Slough
SL1 0EH

Telephone 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

7. If you decide to make a complaint to the Legal Ombudsman, you must refer the matter to the Legal Ombudsman:

  • * Within six months from the conclusion of the complaint procedure;
  • * Six years from the date of the act/omission; or
  • *Three years from the date when you should reasonably have known there was a cause for complaint (only if the act or omission took place more than six years ago)
  • *The act or omission, or when you should have reasonably known there was cause for complaint, must have been after 5th October 2010.
  • *Certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.